We provide 24h × 7 day after-sales hotline and WeChat official after-sales platform service, so customers can make inquiries or give feedback at any time through the hotline 0312-8922216, or by WeChat official account "Yingli Solar Official After-sales Service", or by sending a letter of inquiry, feedback or complaint to the after-sales email (service@yingli.com).
Meanwhile, customers can also contact your business personnel by telephone or other ways. The business personnel will immediately feed back your needs to the after-sales engineers, who will quickly respond to your needs.
"Yingli Solar Official After-sales Service" WeChat public platform provides customers with one-to-one and timely module information query, technical consultation, product technical information sharing, and complaint handling services.
We rely on production bases in Baoding, Lixian, Hainan, Tianjin, Hengshui, Jiangxi, Zhenjiang, etc. in China, in combination with 21 provincial-level companies nationwide and more than 30 offices by provincial companies in China. With a strong after-sales service network, we will respond to customer demands within 12 hours and appoint representatives to the scene for handling within 24 hours.
